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Last Updated: August 25, 2026
Welcome to Pay2All Services Pvt Ltd (operated via flyurway.in). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and ticketing platform.
1. Information We Collect
- Personal Identification Details: Full Name, Date of Birth, Gender, Passport details (for international bookings), and Government ID details where mandated.
- Contact Information: Email address, mobile phone number, and billing/mailing address.
- Transaction & Payment Data: Payment status, transaction ID, and masked payment card/UPI details (Note: Sensitive card numbers/CVV/passwords are processed via secure RBI-compliant third-party payment gateways and are never stored on our servers).
- Technical & Usage Data: IP address, browser type, device information, operating system, and search history via cookies.
2. How We Use Your Information
- To process flight and bus bookings and issue digital tickets/invoices.
- To share passenger manifests with third-party service providers (Airlines, Bus Operators, Global Distribution Systems).
- To send transactional communications (SMS, WhatsApp, Email) regarding booking confirmations, cancellations, delays, or schedule changes.
- To comply with statutory requirements under Indian law (e.g., DGCA guidelines, IT Act, 2000).
3. Sharing of Information
We only share personal data with:
- Service Providers: Airlines, bus transport operators, and consolidators necessary to fulfill your travel itinerary.
- Payment Gateways: Authorized entities for processing secure transactions.
- Legal Authorities: When required by applicable law, court order, or law enforcement agencies.
4. Data Security
We implement industry-standard 256-bit SSL encryption, restricted access controls, and regular vulnerability checks to protect your data from unauthorized access or disclosure.
5. User Rights & Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Consumer Protection Rules, if you have any questions, wish to correct your data, or report a grievance, please reach out to: